Returns & Exchanges
At JRL, we want you to be completely satisfied with your professional beauty tools and products. If you are not entirely happy with your purchase, we offer a 30-day return policy for unused items in their original packaging.
Initiate Your Request
Contact our support team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA) number.
Prepare Your Package
Securely pack the items in their original box, including all accessories, manuals, and a copy of your packing slip.
Ship the Item
Affix the provided shipping label to your package and drop it off at any authorized carrier location.
Refund Processing
Once our quality control team inspects the returned items, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing