Frequently Asked Questions
Everything you need to know about your JRL beauty experience.
What is the status of my order?
Once your order is placed, you will receive a confirmation email. As soon as your package ships, we will send a tracking number so you can monitor its progress in real-time.
Do you offer international shipping?
Yes, JRL ships worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout based on your destination.
What is your return policy?
We offer a 30-day return policy for unopened and unused products. For hygiene reasons, we cannot accept returns on items that have been opened or tested.
Are JRL products cruelty-free?
Absolutely. JRL is committed to ethical beauty standards. None of our products or ingredients are tested on animals at any stage of production.
How can I find the right shade for my skin tone?
We provide a comprehensive digital shade finder tool on our website. If you are still unsure, you can contact our beauty experts with a photo in natural light for a personalized recommendation.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options like Afterpay and Klarna.